Services

Digital disruption is forcing every company and industry to reimagine themselves. A huge part of this transition is about reinventing customer engagement, businesses processes and taking full advantage of data and intelligence.

Data comes through products and even customers. From talking about a business on social media, visiting a website, updating a LinkedIn profile or scheduling a meeting in Microsoft Teams — virtually every action taken by a customer or employee produces data.

What if companies could pull all this data together holistically to get a 360-degree view of customers, and deliver services and experiences in a more proactive, intelligent way?

This is what we call the digital feedback loop framework.

Contact WP today to look at the possibilities for your business fuelled by digital feedback loops.

The world that we live in today is fast and ever evolving. Business requirements are driven by highly informed customers that have more and faster access to information.

Data also delivers a competitive edge to organizations that can harness its full power to gain real-time insights into customers, empower employees and improve online experiences.

At WP we understand the trends that have transformed data into the business world’s new currency; and how Microsoft solutions like Dynamics 365 help organisations like yours to use the new currency to their advantage.

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Microsoft Dynamics 365 for Field Service enables organizations to manage the complex challenges of enterprise field service and take service directly to the customer. Field Service can help companies move from costly break-fix models to proactive and predictive never-fail service models. IoT, mixed reality and machine learning capabilities prepare companies to capitalize on the service economy.

Speak to WP about how you can empower employees and delight customers with a seamless out of the box business process spanning case management, resourcing and through-to-work order completion.

Modern sales professionals are constantly on the go and work with twice as many teams as they did just a few years ago. These are just a couple of factors making it harder to collaborate and increasing the length and complexity of sales cycles.

Contact WP today to see how Microsoft Dynamics 365 for Sales  can help your sales teams cut through complexities, collaborate from any device on the go, and stay focused on what’s most important, enabling them to close more deals and boost productivity.

To land and retain customers today, businesses need to do more than just push a one-size-fits-all solution. Instead, the most successful companies are those that take the time to build relationships with customers and understand their needs.

Solid businesses build their foundation on strong, genuine, customer relationships. Luckily, new tools are being developed to do this better than ever before.

Contact WP today on how your business can leverage this technology.

Microsoft Dynamics 365 for Customer Service empowers customers and agents with the tools they need to ensure quick and accurate resolutions, every time.

Dynamics 365 for Customer Service helps brands build loyalty and advocacy by delivering effortless service experiences.

Full omni-channel engagement lets customers connect anytime, anywhere, on the channel of their choice and convenience. A single agent interface driven by automation and artificial intelligence (AI) provide access to everything necessary for highly personalised service. Guided, intelligent service improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

Reasons to Modernize Your Customer Service

1. Provide more personalised support: Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface
2. Empower your agents with artificial intelligence: Empower agents to be more productive and avoid escalations. Agent facing bots use contextual data about customers and your business to make smart recommendations
3. Capitalise on revenue opportunities: Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
4. Turn insight into action: Deliver critical insights that drive results through personalized dashboards. Drill into details using natural language recognition capabilities and interactive data visualisations

Contact WP today to learn how you can turn customer service into a competitive advantage.